EM
Elizabeth M

1 reviews | Active since Mar 2026

17 Mar 2026, 10:05

Disgusted in service and *****ulent activity

I have had 3 policies opened in my name. I did not open them. I have been to the old mutual offices over 10 times. They are refusing to tell me who opened the policies. They are refusing to refund me my money. They are not assisting me further. They are deducting money from my salary and I cannot stop it unless they give me a letter. Old mutual has still failed to supply me with this letter. Old mutual owes me over R6500 for policies opened in my name. I demand cancellation and refund

0
Replies (2)
Old Mutual
Old Mutual's reply17 Mar 2026, 10:53
Official
Good day , Elizabeth

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
EM
Elizabeth M's update17 Mar 2026, 11:01
Reviewer Update
Thanks Hello Peter. Old mutual Responded by saying they will do the investigation and they will make a direct contact with me..I will update you with the progress .

Thanks