Disgusted in Old Mutual

Good day, I am extremely disappointed and beyond disgusted in the way old mutual consultants have handled my case. On 21 December 2021 I contacted Old Mutual to request the release of my retirement annuity funds (Account Number: ***0) money which is in the region of R5700. This money has been in a holding account since 2020. I have tried on numerous occasions to have access to this money. However, each time it was declined due to legislation at the time where you couldn't access money that exceeded R7000. In February of this year, things changed, the amount now is R15000. It is for this reason I once again requested the release of my funds.

On the 21 December I requested the release of my retirement annuity account and the funds to be paid directly into my account. The consultant that I spoke to said she would escalate the matter and promised to call me back the Friday for an update and for feedback. She explained to me that the escalation will take 3 days. The reference number is CCC***4. On Thursday last week I did a follow up regarding this matter. This time I spoke to another consultant and she said she would try and make contact with the first consultant and try to escalate the matter. She also sent me forms to complete which i did immediately and sent it back. Her name is Sibahle Manyana. Since last Tuesday, I have spoken to 10 consultants. Everyone of them promised to escalate the matter, and promised to call me back or email me.

My festive season has been ruined because of people that are *********** and not willing to assist or go the extra mile for people. I really needed the money for my family. The funny thing about this is that it is my own money.

Not one of the consultants have taken the initiave to give any feddback. They mentioned they would refer the matter to their manager. I spoke to Muneer yesterday. He also promised to make contact with his manager and escalate the matter so that a tax directive could be sent to SARS. He also told me that he would contact me by the close of business day. That never happened. Today is Wednesday the 29 of December 2021. I have been waiting 7 Working Days for a response and I haven't even received a call yet. Yesterday the 28 December late afternoon i received an email from Sibahle Manyana stating they have received my email on the 24 December 2021.She says that she forwarded my request for processing and escalated the matter. She also mentions that there could be" financial implications on monetary transactions due to difference in prices on different days" I have absolutely no idea what this woman is talking about. Today, on the 29 December I spoke with Ammaar Daniels. He promised to speak with his Manager and I requested that he email me all the high ranked people's email addresses. I still have not received any feedback from any of the consultants. According to Ammaar Daniels he is not allowed to give out his manager's email address. So Clayton Pretorius , Yumna Toffar and Narieman Awaldien you are very unprofessional.

This is one of the reasons I have cancelled all my policies with OLD MUTUAL and moved to Sanlam. My wife is still with OLD MUTUAL, but we have decided to move all her policies to SANLAM in the new year. There is no point in contacting consultants who are ***********. Managers that never take the time to call back. Today is the 30th December. I tried calling them again today. All they can say is they escalated matter. I am so tired of hearing the word escalated. That all they can say. The complaints department informed me via email that they referred the matter to the technical specialist. Still I await a response. Still I have received no call back or email. Pathetic Service. Worst Service Ever.