Disgusted, frustrated, unamused

I put in a death claim at Old Mutual on June 26, 2018, which is still not paid!!!!!!!!!!!!!!! I buried my Uncle on June 29, 2018 with money borrowed from friends, colleagues and my mother who is a pensioner!!! What a shame and frustration even though I had taken a funeral policy out at Old Mutual for my uncle. Imagine if we had not borrowed money from good Samaritans, my uncle would still be lying in the morgue!!!! How heartless can this organisation be!!! And as if our loss was not enough, we received a call from someone called Andile representing Old Mutual putting me and my family, including my aged mother through the third degree, asking questions they never bothered to ask when the policy was taken out. But now that payment is due, they want to find any excuse not to pay. Even this month a deduction was made for the premium for my uncle's policy!!!!!!!!!!!! How ridiculous. Funerals are expensive and we even unveiled my uncle's tombstone to avoid future costs and I really need to return people's money, please. I would like to point out that the Old Mutual employees at the Mmabatho branch are gems, they are the only ones who share my pain and frustration - and I really feel sorry for them that they have to report to heartless management. Old Mutual, pay my claim, it's only the right thing to do. And please go for some training on Ubuntu, that way, you'll go very far.