ZB
Zikhona B
1 reviews | Active since Oct 2019
08 Jul 2025, 09:06
Disgusted citizen
Horrible,********* business this is probably the fourth or third time the company has *****ulently opened a policy under my name.I DO NOT UNDERSTAND WHY THEY KEEP OPENING POLICIES ON MY NAME AND WHY THEY KEEP DEDUCTING MONEY WITHOUT MY CONSENT!!!
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
08 Jul 2025, 09:27Good day Zikhona,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply08 Jul 2025, 09:27
Official
Good day Zikhona,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
ZB
Zikhona B's updateReviewer Update
19 Jul 2025, 16:32I reveived an email saying the policy has been cancelled,yet did not receive an SMS as you usually do when I go to a branch.ALSO WHEN AM I GOING TO RECEIVE MY REFUND????
ZB
Zikhona B's update19 Jul 2025, 16:32
Reviewer Update
I reveived an email saying the policy has been cancelled,yet did not receive an SMS as you usually do when I go to a branch.ALSO WHEN AM I GOING TO RECEIVE MY REFUND????
Old Mutual's replyOfficial
20 Jul 2025, 09:37Dear Zikhona B,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply20 Jul 2025, 09:37
Official
Dear Zikhona B,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,