Disgusted by the horrible service

Mom has had an investment with Old Mutual for many many years. In October of 2023, she went to the branch in Vaal Mall Vanderbijlpark claim. All the documents required at the time were submitted. The advisor said the transaction will be done in 15 working days. This was strange because it never use to take that long before. It took 2 to 3 days.

The 15 working days passed, no money had been deposited. When she followed up, she was sent another form to complete which she did and sent it back. She received an email from them saying that “the client is complaint and the transaction can be processed”.

Weeks have passed, emails have been sent out. When you call them, you are taken from pillow to post, that’s if they answer the phone. We were told the the case has been escalated. It’s December and companies are closing next week.

This is poor service Old mutual is giving my mother. You can imagine the stress and disappointment she is experiencing. We went on Hello Peter and the reviews are shocking to say they least.