NK
Nozibele K
1 reviews | Active since Oct 2020
19 Oct 2020, 13:39
Disgusted by service
I have lodged a complaint for a refund due to an error made by their financial advisor from June already, until to-date no refund has been paid out but they are continuing to debit their premiums since April. On the 07/10/2020 I received a call from their consultant stating that the issue has been dealt with and the refund will be paid out tomorrow, meaning the 08/10/2020, still waiting since that day. The clients must suffer for errors made by their employees!!!
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Replies (2)
Old Mutual's replyOfficial
19 Oct 2020, 15:25Dear Nozibele K
We are sorry to hear about the service experienced. We will investigate and contact you directly to resolve this matter.
Regards
Thabiet Mintin
Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to resolve this matter.
Regards
Thabiet Mintin
Complaints Management
Old Mutual's reply19 Oct 2020, 15:25
Official
Dear Nozibele K
We are sorry to hear about the service experienced. We will investigate and contact you directly to resolve this matter.
Regards
Thabiet Mintin
Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to resolve this matter.
Regards
Thabiet Mintin
Complaints Management
NK
Nozibele K's updateReviewer Update
17 Nov 2020, 12:31RE: CEB*** - Ref:[GFS***]- ***- ([DSCU412065])
I cannot believe that I am still battling with Old Mutual to have my issue resolved.
The last feedback I received on the matter was on the 28 October that my issue was escalated to the Area Manager by the name of Karen for investigation and resolution and it will take 10 days to be resolved.
No feedback whatsoever from the Area Manager, so unprofessional!!
I called on 021- *** on numerous times in an attempt to get feedback no one picks up.
I cannot believe that I am still battling with Old Mutual to have my issue resolved.
The last feedback I received on the matter was on the 28 October that my issue was escalated to the Area Manager by the name of Karen for investigation and resolution and it will take 10 days to be resolved.
No feedback whatsoever from the Area Manager, so unprofessional!!
I called on 021- *** on numerous times in an attempt to get feedback no one picks up.
NK
Nozibele K's update17 Nov 2020, 12:31
Reviewer Update
RE: CEB*** - Ref:[GFS***]- ***- ([DSCU412065])
I cannot believe that I am still battling with Old Mutual to have my issue resolved.
The last feedback I received on the matter was on the 28 October that my issue was escalated to the Area Manager by the name of Karen for investigation and resolution and it will take 10 days to be resolved.
No feedback whatsoever from the Area Manager, so unprofessional!!
I called on 021- *** on numerous times in an attempt to get feedback no one picks up.
I cannot believe that I am still battling with Old Mutual to have my issue resolved.
The last feedback I received on the matter was on the 28 October that my issue was escalated to the Area Manager by the name of Karen for investigation and resolution and it will take 10 days to be resolved.
No feedback whatsoever from the Area Manager, so unprofessional!!
I called on 021- *** on numerous times in an attempt to get feedback no one picks up.