DISGUSTED AT OLD MUTUAL

I am shocked and disgusted, I can scream at the pathetic service i have received by Old Mutual. I changed banks in September. The bank I changed to notified all the companies I have debit orders with about the change. I of course thought this was the case for Old Mutual. The bank did not let me know they were not able to change my details with Old Mutual. I only noticed this in October when i checked my statement that the debit orders did not come off as I have two policies. I called the new bank who advised me they are struggling to have this change done as no one was able to assist them. Since the beginning of October i have been struggling to do this by myself. When calling the call centre number provided you literally hold on for more than 30 minutes to get cut off. I have attempted this several time. I used the whattsup platform even there no one answers your messages. I have e-mailed so many people to no replies or if they reply nothing is done. I then finally e-mailed someone in the WILLS department as i was updating my will. She forwarded my mails to a friend of hers in the call centre this is now two months later. I e-mailed him last week to find out if my banking details was changed he sent me an e-mail to advise me they had some technical issues so the debit order will only be in effect from November. I then received a letter to say my policy has been cancelled and have basically lost all the monies I have paid in due to incompetence, no one caring attitude, laziness and pathetic service. I WANT MY MONEY BACK OLD MUTUAL. Please train your staff properly and many clients will not be sitting in this situation.