Disgusted AND Utterley dissapointed !!!!

<p>I have an old Multual Flexy policy since 1997, ond paid up almost 8 or 10 years ago, im paying since 1997 R150, 00 a month and nobody ever contacted me every...Begining of May i went to a branch in City Centre Cape Town( Thibult Square) to be direct.There i expailed i want a full surrender of my policy i have with old mutual since 1997 due to circumstaces. I filled in all details scanned in and semt throught o apparently their head office. A day or two later got an sms they need a letter from my bank which is Nedbank home loans that i give them permission to serrender and a session letter..Did all and everything they needed in order to pay me out..11 May 2016 Nedbank emailed Old mutual the session letter which makes it all good to go.. Up untill today i was not paid out yet..ive been to Old Mutual 4 times contacted call centres no communications between the head offices and branches as to how things needs to flow.. Old Mutual blames Nedbank to cancell..God alone knows what..went into the branch again to find out the manager dont or cant even give me correct answers.. Really for a huge concern as Old Mutual...*** is up woth the p**** service. I am beyond angry, because they sending me from pillar to post and also nobody can give me correct answers. I have case numbers upon case numbers for what!!!&nbsp;</p> <p>If i do not get my money paid out soon..im taking Old Mutual to the Ombutsman...</p> <p>How the flippen hell do you care about customers is you have such **** service.. I do not want or will ever recommend any one to invest their money at Old Mutual...&nbsp;</p> <p>I NEED ANSWERS AND I WANT MY MONEY TO BE PAID OUT ITS BEEN THREE WEEK ALREADY..</p>