Disgusted

Git an sms on Thursday around 2 or 3 thatmy card was suspended, i then immediately called the call center was told i will be transfered to Bidvest the call got cut off, i then went directly to the branch which was not far as i was at the mall at the time trying to buy something at the shops to my surprise the lady who assisted me at the branch in Alberton city, i explained everything to her and she said let me try to unblocked it but then she said let me give you a new card and nothing will change so that we prevent whoever was trying to defruad your account not successful, 1 i was not told that the new card will cost me R90 which i saw after viewing my statement, 2 my debit order bounced today after i had asked her so many times if i had to make changes and she said nothing will be affected, 3 she made me purchase a sim card to check if my new card is working...... This person made sales *****ulently under my name, her name is Linda and im officially laying a complaint againsts her and wish this to be resolved, because i now have an unpaid debit orders because of her