AC
Anthea C
1 reviews | Active since Jan 2018
05 Oct 2022, 20:36
Disgusted
Good day,
I have a life policy at old mutual for two months but already im unhappy. Poor service, low quality. Even the spelling in customer service agent replies are incorrect and these are the people we trust with our money. Im so dissapointed. You ask for forms and what 20 years, when you eventually get the forms, ITS INCORRECT.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
05 Oct 2022, 20:37Dear Anthea
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply05 Oct 2022, 20:37
Official
Dear Anthea
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
AC
Anthea C's updateReviewer Update
12 Oct 2022, 10:30Hi Thabiet,
Old mutual contacted me the day after i posted the complaint however no feedback received to date. Even after i sent a follow up email. Im so dissapointed.
Old mutual contacted me the day after i posted the complaint however no feedback received to date. Even after i sent a follow up email. Im so dissapointed.
AC
Anthea C's update12 Oct 2022, 10:30
Reviewer Update
Hi Thabiet,
Old mutual contacted me the day after i posted the complaint however no feedback received to date. Even after i sent a follow up email. Im so dissapointed.
Old mutual contacted me the day after i posted the complaint however no feedback received to date. Even after i sent a follow up email. Im so dissapointed.