PK
Philani K
1 reviews | Active since Apr 2025
07 Apr 2025, 19:11
Disgruntled customer
It's been 2 years now since I made a claim I haven't received a payment and they never give me a reason as to why and when am I going to receive my claim, each time when I go to the branch they keep saying that there's nothing they can do about it head office people are the ones that can help but when they call them they never pick the call.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
07 Apr 2025, 19:31Good day Philani,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Apr 2025, 19:31
Official
Good day Philani,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
PK
Philani K's updateReviewer Update
08 Apr 2025, 10:41The Reference number of the claim in question is CEB***
PK
Philani K's update08 Apr 2025, 10:41
Reviewer Update
The Reference number of the claim in question is CEB***
Old Mutual's replyOfficial
08 Apr 2025, 10:57Good day, Philani.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 Apr 2025, 10:57
Official
Good day, Philani.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management