Disgruntled Customer

Disappointed Customer

I have canceled my investment policy(Policy ***7) on the 28/03 and received my Disinvestment papers on the 02/04. Because I was on Annual Leave I eventually filled and signed the papers and sent it on the 04/04. On Monday the 08/04 I received a email saying that my documents have been referred to our Benefit Payment Processing Centre for their attention and that the process can take up to 10 working days to be finalized.

HOW CAN A PROCESS TAKE 10 DAYS?

Ever since that I have received NO updates from OLD MUTUAL even though I send a follow up email to request UPDATES.

DISSAPOINTED!!!!!!