DISGRUNTLED CUSTOMER

Very frustrating customer

On Saturday 16.03.2024 I did a withdrawal from my tax free savings account via my app as I needed the money. When I checked the old mutual app on Monday it shows my request was in progress. On Tuesday I checked the app and saw nothing has moved with my request and decided to call old mutual. The agent said they were about to send a tax residency form for me to fill in and send back to *** for them to verify my details which I immediately send the same day. On Wednesday I called to ask if there was any movement and was told it takes 48hrs for them to verify my details and to continue with my request. Today (Friday)still nothing moved on the app so I called them again and talked to another agent which said I should send my tax residency form again to another Email ***, that means no one verified my details since Tuesday 😡 On the App it says the waiting period is 5-7days but I have received still no money and don't have money

I NEED THIS SORTED TODAY

MORNE BAATJIES *** 22