Disgruntled client.

No response yet?<br> Maybe this is the level of service one expects these days, uh?<br> <br> Bilkish, maybe we should take this to the next level.<br> <br> ---<br> <br> Good Day Mr Du Plessis,<br> <br> I send you this mail just to inform you of the unprofessionalism of your staff regarding my policy.<br> <br> Late in October I had a financial crisis and was late in paying my premium, this I only realised when I got the sms <br> on my phone for a returned debit order. I know the implications of late payments so I called your office and was advised that the <br> payment will go off from my savings for that period. I was also informed that I then had to complete a certain document which<br> was prepared by your office and mailed to me. I returned the signed document as soon as possible and confirmed receipt thereof from your office.<br> I was informed that the payments thereafter will go off from my account as normal and my policy was still intact. I also requested that payments go off <br> on the last day of every month for me to have control. Please see signed document attached and dated.<br> <br> Here is my dissatisfaction