Disgruntled by Old Mutual SA's failure to pay out funeral cover since June 2021

Greatly disappointed by Old Mutual SA.it's over 5 months after submitting final expenses claim for my late mother who passed on 22 June 2021 up to now 6 Dec 2021 her funeral cover has not been paid out despite submitting all documents.each time we make a follow up since July they reques5 for a new set of documents.contributions of 13years and no payout to bury the client.now they are requesting for SARS certificate yetlm Zimbabwean and have never at any point app**** for SA citizenship though mt mother worked there I wrote an email to one of the managers who didn't take actipn.l wonder if Old Mutual Leadership is aware of this maltreatment.Old Mutual what you are doing is inhumane to say the least.my mother must be turning in the grave you have denied her 6months on from her death.