Disgraceful Service and Complete Incompetence from Old Mutual

I need to make it clear just how disgusted I am with the service Old Mutual has been delivering since the two‑pot system started 1st of March 2026. I spent 34 minutes on the phone listening to hold music because no one at Old Mutual could be bothered to answer the call. That alone shows a shocking level of incompetence. What makes it worse is that my claim was cancelled without a single word of communication. No message. No call. Nothing. It’s unbelievable that a company handling people’s money operates with such carelessness. Your authorization department is another disaster on its own — the attitude there is rude, dismissive, and completely out of line. It genuinely feels like customers are being treated as if we’re an inconvenience or as if we owe you something, when the reality is you’re mishandling OUR money. This level of service is unacceptable, unprofessional, and frankly embarrassing for a company your size. I expect immediate accountability and proper assistance, because what you’re offering right now is nothing short of pathetic.