RS
Ronelle S
1 reviews | Active since Mar 2015
30 May 2019, 21:32
Disgraceful
It is disgraceful how customers are treated. I am at my wits and.....I have an issue that just can't be resolved. Alaine Friggens avoids responding to my comms. Old Mutual paid a claim to my previous employer **********ly, and Old Mutual can't seem to assume responsibility. I would presume that they should reimburse me, as they made the mistake.....beyond beyond frustrating
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
31 May 2019, 12:48Thank you for taking the time to let us know of this matter. We will investigate the matter and revert back to you.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply31 May 2019, 12:48
Official
Thank you for taking the time to let us know of this matter. We will investigate the matter and revert back to you.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,
RS
Ronelle S's updateReviewer Update
31 May 2019, 12:56That would be a surprise. You don't have my ID number or mobile number....how are you going to investigate. Just another way of trying to pacify and stall.
RS
Ronelle S's update31 May 2019, 12:56
Reviewer Update
That would be a surprise. You don't have my ID number or mobile number....how are you going to investigate. Just another way of trying to pacify and stall.
Old Mutual's replyOfficial
31 May 2019, 15:26Thank you for taking our call. Your contact number and email address was provided to us via Hello Peter website. Our Team Manager has been in contact with you and is currently attending to the matter.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply31 May 2019, 15:26
Official
Thank you for taking our call. Your contact number and email address was provided to us via Hello Peter website. Our Team Manager has been in contact with you and is currently attending to the matter.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,