BR
Ben R

1 reviews | Active since Jun 2022

13 Oct 2023, 20:15

Discriminative and Hostile Old Mutual Finance Manager

I'm writing this review since I'm still in disbelief by the discriminative and hostile treatment that I received from the Old Mutual Branch manager J. Wentzel at Mossel Bay Mall.

While I was talking to the receptionist, the branch was empty, no clients waiting to be assisted.

The branch manager came from the staff room, approached me and told me that I’m disturbing the receptionist and consultants from their work but it was a ghost town in the branch. I was also told to leave if I don’t have any Old Mutual finance or Old Mutual queries, The manager said that I’m not welcome in her branch. And as a client I am disgusted by the behaviour that I received from this manager.

And because of her behaviour I am taking all my products to an other service provider.

I’m a former employee from this said branch and a client.

0
Replies (1)
Old Mutual
Old Mutual's reply13 Oct 2023, 20:19
Official
Hi Ben, 

We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information during business hours. 

Regards 
Shannon Wentzel
Old Mutual Complaints Management