RL
Rose L

1 reviews | Active since Aug 2016

29 Aug 2016, 09:41

Discouraged....sad....being played

<p>i started applying for a loan on the 11th August 2016....i submitted all the documents they requested. Each and everyday they come up with new things that they saying they picked-up from my profile. I tried and responded with their requests. Now i feel like they just playing games and stalling time with me. When one decide to apply for money assistance it means there is an urgency in that regards - the reviewrs must check all submitted docs and give feedback not say they want this for payout and the next thing after complying they request another. for the past 3 weeks me and the consultant we have been going in circles getting docs after docs - that is irritating.</p> <p> </p> <p>If one does not qualify just say and close the chapter than raising hopes and requesting million documnents evry day.</p>

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Replies (1)
Old Mutual
Old Mutual's reply29 Aug 2016, 10:26
Official

Dear Rose

I am sorry to hear about the service you have experienced. We will investigate and contact you directly.

Kind regards

Thabiet Mintin

Complaints Management