Disconnected Staff

The biggest mistake I made was moving to and opening investments with Old Mutual. Something that took 1 hour to open, is now taking 3 weeks to close. I have been calling Old Mutual everyday for the last 14 days for a disinvestment and each time I call I'm given a new SLA and a different explanation. Do your staff know what they are doing there? What happened to your excellent customer service? To think I was considering opening a bank account with you.