DISATISFIED SERVICE WITH OLD MUTUAL - RETIREMENT ANNUITY DEPARMENT

We have been trying unsuccessfully to have the clients Retirement Annuity released to him. Application lodged on 12/09/2022. Policy No ***. Client has received his 1/3rd on 10/11/2022. Ex-wife portion not paid to her yet.

the 2/3rds is to be invested with Old Mutual Max department. Await the ROT from 15/11/2022.

We market the Old Mutual brand of products and when it comes to paying out, we struggle with the process to get the policy to pay out. We have spoken to: Ardene, adele, Zubeida, Mo, Oscar, Deidre, Nwabisa, Nisa, Deidre, Melissa, Diyana on several occasions for updates. We have requested the matter is escalated (so many times), to no avail. We have requested a Manager assist and call us, Basil Meyer to no avail. We have also sent emails to their COMPLAINTS department.

This is not SERVICE! Our brokerage and client is disatisfied with OLD MUTUAL.

How do we resolve this issue. Cell: *** Michelle