disatisfied at the procedures of debit order

I am a payee of a policy for my mother and I had the policy deduct from stop order when i used to be an employee of old mutual. i gave my bank details to the advisor and also called the call centre multiply times with my bank details. my concern is if they don't debit as you must be the one following up with old mutual all the time to know the status of anything going on. now they want forms to be filled in and if the debit order don't go off this month double the policy will lapse.

so why am i been told of different procedures as this is now frustrating me and leaves me confused and if this policy don't debit i will hold old mutual employees at fault and lay separate complaints on each person involved.

all i want is it to be debited twice this month from my account.

call me on ********** 948 Renash

PFA produce life cover for my mother