FL
Fusi L
1 reviews | Active since Jun 2025
30 Oct 2025, 11:47
Disaster
I am dissatisfied because I went to OM BANK Branches for almost 3weeks asking them to update my cellphone contact so that I can be able to access my banking app. But till today I can't even access my banking app. Even the consultants can't help me they only tells me to wait for their system. Now how can a full banking system takes 3 weeks just to update the number. Iyohhhh
Fusi -***
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
30 Oct 2025, 11:57Good day Fusi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Oct 2025, 11:57
Official
Good day Fusi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
FL
Fusi L's updateReviewer Update
30 Oct 2025, 12:13Thank You because it's really frustrating. Because the lady who was assisting me only managed to update my contact number for Old Mutual not OM BANK as I have 2 accounts. I even spoke to this other lady last week when I visited the branch and she told me that it will be fixed as she has escalated my matter but till now. So only if I can be assisted because I have been going to branch for nothing and I was enjoying using OM BANK account.
FL
Fusi L's update30 Oct 2025, 12:13
Reviewer Update
Thank You because it's really frustrating. Because the lady who was assisting me only managed to update my contact number for Old Mutual not OM BANK as I have 2 accounts. I even spoke to this other lady last week when I visited the branch and she told me that it will be fixed as she has escalated my matter but till now. So only if I can be assisted because I have been going to branch for nothing and I was enjoying using OM BANK account.
Old Mutual's replyOfficial
30 Oct 2025, 12:19Good day Fusi,
We fully understand your frustration. Our team is currently looking into this and will be in touch to assist.
Kind regards
Old Mutual Complaints Management
We fully understand your frustration. Our team is currently looking into this and will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Oct 2025, 12:19
Official
Good day Fusi,
We fully understand your frustration. Our team is currently looking into this and will be in touch to assist.
Kind regards
Old Mutual Complaints Management
We fully understand your frustration. Our team is currently looking into this and will be in touch to assist.
Kind regards
Old Mutual Complaints Management