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Thembisa T
1 reviews | Active since Feb 2025
04 Feb 2025, 12:11
Disappointment with Old Mutual: A Claim Experience
I lost my brother and filed a claim with Old Mutual. They informed me that my policy had lapsed and offered to refund my premiums. However, I argued that they had been deducting payments and that I had settled all outstanding premiums. Additionally, they have been issuing me cash back bonuses. I am deeply disheartened by Old Mutual's negative, disrespectful, and unprofessional treatment.
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Replies (3)
Old Mutual's replyOfficial
04 Feb 2025, 12:24Good day Thembisa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management.
Old Mutual's reply04 Feb 2025, 12:24
Official
Good day Thembisa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management.
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Thembisa T's updateReviewer Update
04 Feb 2025, 12:31We are extremely disappointed with the current experience and it's causing us significant distress. We also have investments and funeral policies with Old Mutual, which we will be forced to reconsider and potentially transfer to another insurance company that can provide more effective support. If this situation is not resolved within the next 24 hours, we will have no choice but to take further action, including sharing our negative experience on social media and potentially addressing the issue at the funeral of the deceased. This is a serious concern for us as a family. ry pain
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Thembisa T's update04 Feb 2025, 12:31
Reviewer Update
We are extremely disappointed with the current experience and it's causing us significant distress. We also have investments and funeral policies with Old Mutual, which we will be forced to reconsider and potentially transfer to another insurance company that can provide more effective support. If this situation is not resolved within the next 24 hours, we will have no choice but to take further action, including sharing our negative experience on social media and potentially addressing the issue at the funeral of the deceased. This is a serious concern for us as a family. ry pain
Old Mutual's replyOfficial
04 Feb 2025, 12:42Our team has been made aware of your request and you will be contacted within 3 business days, this could be in the form of an email as well.
Old Mutual's reply04 Feb 2025, 12:42
Official
Our team has been made aware of your request and you will be contacted within 3 business days, this could be in the form of an email as well.