Disappointment

I am truly dissappointed with the service of this company.I would never recommend it to anyone for that matter,that family bringing the corpse to the offices makes sense now.What a struggle trying to get my late mum's investment sorted being sent from pillar to post, *********** people in 2 branches in Pietermaritzburg. Submitted documents,a week after only to be told it was the wrong department.No one will call to guide you, one gets through after so many minutes of holding only to find out there are outstanding things/or something is wrong.No effort to inform client on what should be rectified.Channels of communication are so poor. One even told me to go to the Master of High Court but i was listed as a beneficiary.***********. I was drained. Thank you to Paul Muller who made things a bit easy after weeks of frustration.Do better Old Mutual.