AM
Andile M
1 reviews | Active since Apr 2026
03 Apr 2026, 21:02
disappointment
My name is andile mpela i have the worst experience with old mutual ,where i have claimed a funeral policy last year September which had not reached the 6 months waiting period,i was supposed to be refunded my premiums which took about 4 months to be paid,now i have claimed a funeral policy on the 1st of April of which the funeral is on the 4th of April and till today i have not received my money ,im so hurt and disappointed with old mutual but for me it is not a new thing.
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Old Mutual's replyOfficial
04 Apr 2026, 10:37Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Apr 2026, 10:37
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management