MM
Muzi M
1 reviews | Active since Feb 2022
09 Feb 2022, 08:41
Disappointing turnaround time.
Withdrew from my 2-in-1 savings account account on the 25th of January. 3-5 days has turned into 12 days, with no comms from Old Mutual. Still waiting for my funds. Went into the branch again on the 4th of Feb, I was told nothing is outstanding from my side and that payment should reflect anytime. Well, we continue waiting, with no clear turnaround time. This is disappointing considering how much a pain it's been to access MY funds. Day 12 and still no comms or funds in my account. I'm considering moving my savings elsewhere. I can't struggle like this for such a simple request. I'm sure a loan would've been quicker than this. Not impressed at all.
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
09 Feb 2022, 08:48Good day Muzi
We received your review of 9 February 2022.
We apologise for your service experience. We will investigate this matter and contact you directly to resolve.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
We received your review of 9 February 2022.
We apologise for your service experience. We will investigate this matter and contact you directly to resolve.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply09 Feb 2022, 08:48
Official
Good day Muzi
We received your review of 9 February 2022.
We apologise for your service experience. We will investigate this matter and contact you directly to resolve.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
We received your review of 9 February 2022.
We apologise for your service experience. We will investigate this matter and contact you directly to resolve.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
MM
Muzi M's updateReviewer Update
18 Feb 2022, 16:42Previous query resolved. However, I'm facing the exact same issue with my 2nd withdrawal, made on the 4th of February and still not received. 2 weeks today (18 Feb). 3-5 days turnaround time is obviously not achievable by your backoffice. ***
MM
Muzi M's update18 Feb 2022, 16:42
Reviewer Update
Previous query resolved. However, I'm facing the exact same issue with my 2nd withdrawal, made on the 4th of February and still not received. 2 weeks today (18 Feb). 3-5 days turnaround time is obviously not achievable by your backoffice. ***
Old Mutual's replyOfficial
21 Feb 2022, 08:30Dear Muzi
The matter is currently being investigated and we await feedback.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
The matter is currently being investigated and we await feedback.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply21 Feb 2022, 08:30
Official
Dear Muzi
The matter is currently being investigated and we await feedback.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
The matter is currently being investigated and we await feedback.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
MM
Muzi M's updateReviewer Update
22 Feb 2022, 16:52Hi, can I get an update on the matter. How far are you with the investigation? And what is the turnaround time for this? I've been waiting patiently since the 4th of February. How can I fast track resolution. Thanks.
MM
Muzi M's update22 Feb 2022, 16:52
Reviewer Update
Hi, can I get an update on the matter. How far are you with the investigation? And what is the turnaround time for this? I've been waiting patiently since the 4th of February. How can I fast track resolution. Thanks.
Old Mutual's replyOfficial
23 Feb 2022, 09:05Dear Muzi
The matter is being processed at the moment , confirmation will be given shortly.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
The matter is being processed at the moment , confirmation will be given shortly.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply23 Feb 2022, 09:05
Official
Dear Muzi
The matter is being processed at the moment , confirmation will be given shortly.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
The matter is being processed at the moment , confirmation will be given shortly.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
MM
Muzi M's updateReviewer Update
24 Feb 2022, 15:17Hi, still nothing on my side and this has fast become urgent. No urgency whatsoever from Old Mutual and its rather frustrating. What is needed from my side to fast track this and get a resolution? Requested assistance on the 18th and I still haven't received any. This is my 3rd follow up. The call centre didn't help either, got the famous "our systems are offline". This leaves a bad taste really. Can I get an indication of when this will be resolved. Thanks.
MM
Muzi M's update24 Feb 2022, 15:17
Reviewer Update
Hi, still nothing on my side and this has fast become urgent. No urgency whatsoever from Old Mutual and its rather frustrating. What is needed from my side to fast track this and get a resolution? Requested assistance on the 18th and I still haven't received any. This is my 3rd follow up. The call centre didn't help either, got the famous "our systems are offline". This leaves a bad taste really. Can I get an indication of when this will be resolved. Thanks.
Old Mutual's replyOfficial
24 Feb 2022, 15:44Dear Muzi
We can confirm that the balance has been processed and is being authorized.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
We can confirm that the balance has been processed and is being authorized.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply24 Feb 2022, 15:44
Official
Dear Muzi
We can confirm that the balance has been processed and is being authorized.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
We can confirm that the balance has been processed and is being authorized.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
MM
Muzi M's updateReviewer Update
25 Feb 2022, 13:53Thanks. Received only R8600 last night, requested amount was R14200. Can I expect the remaining balance today still? Thanks.
MM
Muzi M's update25 Feb 2022, 13:53
Reviewer Update
Thanks. Received only R8600 last night, requested amount was R14200. Can I expect the remaining balance today still? Thanks.
Old Mutual's replyOfficial
25 Feb 2022, 14:14Dear Muzi
We will request feedback on this.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We will request feedback on this.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Feb 2022, 14:14
Official
Dear Muzi
We will request feedback on this.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We will request feedback on this.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,