JG
Jyoti G
1 reviews | Active since Nov 2021
27 Jul 2023, 21:03
Disappointing Service in Disability Claims
Old Mutual Disability Claims Department has not as yet paid Client's Disability claim, however Client was medically boarded by her Corporate, 01/04/22.
All supporting documents were provided to Old Mutual, yet they have far exceeded their turnaround time for providing feedback to the Client.
Is Old Mutual waiting for the Client to pass away, thereby saving themselves the Disability Claim payout... having only to pay the Death lumpsum Claim instead???
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Replies (2)
Old Mutual's replyOfficial
27 Jul 2023, 21:07Dear Jyoti
We are sorry to her about the service experienced by our client. We investigate and contact her directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
We are sorry to her about the service experienced by our client. We investigate and contact her directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
Old Mutual's reply27 Jul 2023, 21:07
Official
Dear Jyoti
We are sorry to her about the service experienced by our client. We investigate and contact her directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
We are sorry to her about the service experienced by our client. We investigate and contact her directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
JG
Jyoti G's updateReviewer Update
14 Aug 2023, 11:55Good morning Old Mutual Complaints
Email received from claims this morning:
" Thank you for all additional information received. We acknowledge the information provided by the Occupational The******. However, there is mention that the Life Covered has been treated by a Rheumatologist for her autoimmune disease/condition and therefore we await the following information to enable us to proceed with assessment.
1. Supply copies of all medical reports done by any Specialist, as well as medical investigations for the current year.
2. Supply copies of ALL Rheumatologist reports over the past 2 years and all medical investigations in support of her diagnosis."
I am speechless by the dismal claims service; the supporting report by, Rheumatologist was submitted via email on the 2/8/23.
The email above does not acknowledge receipt of this, and is a repeat request.
Please attend to finalizing this claim immediately, Client is critically ill, and Claims cannot read or understand reports correctly, thereby delaying in claim payout.
Email received from claims this morning:
" Thank you for all additional information received. We acknowledge the information provided by the Occupational The******. However, there is mention that the Life Covered has been treated by a Rheumatologist for her autoimmune disease/condition and therefore we await the following information to enable us to proceed with assessment.
1. Supply copies of all medical reports done by any Specialist, as well as medical investigations for the current year.
2. Supply copies of ALL Rheumatologist reports over the past 2 years and all medical investigations in support of her diagnosis."
I am speechless by the dismal claims service; the supporting report by, Rheumatologist was submitted via email on the 2/8/23.
The email above does not acknowledge receipt of this, and is a repeat request.
Please attend to finalizing this claim immediately, Client is critically ill, and Claims cannot read or understand reports correctly, thereby delaying in claim payout.
JG
Jyoti G's update14 Aug 2023, 11:55
Reviewer Update
Good morning Old Mutual Complaints
Email received from claims this morning:
" Thank you for all additional information received. We acknowledge the information provided by the Occupational The******. However, there is mention that the Life Covered has been treated by a Rheumatologist for her autoimmune disease/condition and therefore we await the following information to enable us to proceed with assessment.
1. Supply copies of all medical reports done by any Specialist, as well as medical investigations for the current year.
2. Supply copies of ALL Rheumatologist reports over the past 2 years and all medical investigations in support of her diagnosis."
I am speechless by the dismal claims service; the supporting report by, Rheumatologist was submitted via email on the 2/8/23.
The email above does not acknowledge receipt of this, and is a repeat request.
Please attend to finalizing this claim immediately, Client is critically ill, and Claims cannot read or understand reports correctly, thereby delaying in claim payout.
Email received from claims this morning:
" Thank you for all additional information received. We acknowledge the information provided by the Occupational The******. However, there is mention that the Life Covered has been treated by a Rheumatologist for her autoimmune disease/condition and therefore we await the following information to enable us to proceed with assessment.
1. Supply copies of all medical reports done by any Specialist, as well as medical investigations for the current year.
2. Supply copies of ALL Rheumatologist reports over the past 2 years and all medical investigations in support of her diagnosis."
I am speechless by the dismal claims service; the supporting report by, Rheumatologist was submitted via email on the 2/8/23.
The email above does not acknowledge receipt of this, and is a repeat request.
Please attend to finalizing this claim immediately, Client is critically ill, and Claims cannot read or understand reports correctly, thereby delaying in claim payout.