CB
Charne B
1 reviews | Active since Oct 2018
11 Nov 2022, 10:13
Disappointing Service from OM
I app**** for a funeral cover 3 months ago, this is the second month where Old Mutual has debited my account but I am yet to receive my policy documents or receive a response to my emails I have sent to have this matter resolved. Where is the integrity of your company? How can you debit a client's account and not provide them with documents. Please have one of your staff reach out to me urgently.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Nov 2022, 10:14 Good day Charne Bedien
We received your review on the 11 November 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 11 November 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Nov 2022, 10:14
Official
Good day Charne Bedien
We received your review on the 11 November 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 11 November 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
CB
Charne B's updateReviewer Update
23 Nov 2022, 04:11Thabiet this seems to be an automatic reply to date still no answer from you guys or a call
CB
Charne B's update23 Nov 2022, 04:11
Reviewer Update
Thabiet this seems to be an automatic reply to date still no answer from you guys or a call
Old Mutual's replyOfficial
23 Nov 2022, 08:43Dear Charne
Thank you for the response.
We have emailed you on 11 November 2022 via email address ***.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the response.
We have emailed you on 11 November 2022 via email address ***.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply23 Nov 2022, 08:43
Official
Dear Charne
Thank you for the response.
We have emailed you on 11 November 2022 via email address ***.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the response.
We have emailed you on 11 November 2022 via email address ***.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,