Disappointing service from Old Mutual

I have been struggling for almost a year to get my life policy up and running again, after Old Mutual made a mistake and used the incorrect banking details for my debit orders. Premiums were not received on my life policy and no communication has been received by Old Mutual to say that the policy is behind. I was checking my bank statement for one of my other accounts and noticed that my life policy has not been deducted from my account. I have been in communication with my broker in Somerset West and they have confirmed on email that a mistake has been made by Old Mutual and the policy will be reinstated. This never happened. I have multiple emails to my broker, following up on when the debit order will be going off and when it will be active. Old Mutual then came back and gave me a ridiculous amount to pay to reinstate the policy. After communication to my broker he just said, well, you should have the money in your account....... He knows very well my husband passed away, committing suicide, left us nothing and that I am a single mom, I was highly offended and started talking to customer service myself. Moegamad January spoke to me and said that he would help. I sent him the entire email trail on the 2nd of July and since have not had any feedback, can not get hold of him and does not reply to my emails I have been speaking to multiple call center agents with no luck at all and no feedback. I have had the worse service from them. They are not even worth one star.