HT
Hildah T
1 reviews | Active since Sept 2021
15 Oct 2025, 17:54
DISAPPOINTING SERVICE FROM OLD MUTUAL
I want to transfer my pension fund from old mutual to another service provider I started the process in April 2024 was told to apply for section 14 which i did and then no feedback nothing when i contact them I will transferred to different people with no help or i will be told that it is not possible to do the transfer. In October 2024 we tried again this time with the help of my financial adviser we send all the documents they required and to date we never received any feedback from old mutual i am beyond disappointed
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Old Mutual's replyOfficial
15 Oct 2025, 18:15Good day Hildah,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Oct 2025, 18:15
Official
Good day Hildah,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management