1 reviews | Active since May 2019
Disappointing Service from Old Mutual
We are deeply disappointed with the service my mother has received regarding her Retirement Annuity payout. Old Mutual initially promised that the payment would be processed within 21 days, yet to date, she still hasn’t received her money.
When she called three days ago, she was told the payment would be made within a day or two. However, that hasn’t happened. She even visited the office, where she was informed that if she had elected for the funds to be sent to their card, she would receive them quickly. This critical information was never communicated to her beforehand.
Why is my mother’s hard-earned retirement money coming with such unnecessary delays and terms? The lack of transparency and communication is extremely frustrating.
This is not the level of service we expected and it’s unacceptable to treat a loyal customer like this.
We acknowledge receipt of your review and sincerely apologise for the service experience your mother encountered. We are committed to investigating this matter thoroughly and will make direct contact with your mother should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience your mother encountered. We are committed to investigating this matter thoroughly and will make direct contact with your mother should further information be required.
Kind regards
Old Mutual Complaints Management