Disappointing service at Old Mutual.

On the 17th of May 21, I submitted all necessary documentation as I was disinvesting on my retirement annuity, then I was advised on a 15 working days turnaround time for funds to be deposited into my bank account. After a week I called again the head officer to make follow up on my claim and to ask if all paperwork received was in order, then I was sent an email advising that all is order the all thing outstanding is tax direactive to be done which will take 3 to 4 working days and that email is dated 28 May since then they has been no feedback not even acourtesy call to advise on my cliam process or on any delays experienced. Again I call the head officer Monday the 14th of June to my surprise the tax directive was never done as previously promised by one of the old mutual administrator. It's now day 23 I haven't received my funds and I honestly feel that someone is not doing his/ her job which is so frustrating, I must always be the one calling this company which is other expense on my side and the services that am getting is very unsatisfactory for such a big company.