Disappointing service and customer care

I have been with old mutual since 2009 and the service was good until the past 2-3 years. I had policies ranging from funeral policies for my parents, investments and educational for my kids. Over the past 2 years my financial adviser Belinda Manton based in Cape Town was *****ing me over. I would contact her on a monthly basis asking if my policies are in order, she would advise tell me yes and advise which ones needs to be revived. Until recently early this year i discovered that most of my policies are inactive, I then consultant with Lemogang Moseki from the Fourways branch. I told Lemogang I want to cash out all my policies and start afresh, she said we can cash out the investment one which came up to about R7K. She also said that my mom's funeral policy has lapsed, my father's one is still active however I dont have to cash it out. On 17 July 2017 we had a fall out as she wanted me to sign a new quote and our agreement was she's gona investigate what happened regarding Belinda and give me feedback. She then said all my policy lapsed and there's nothing she can do.

I was agitated as she didnt keep her word and also tried to ***** me like Belinda. When referred back to our first meeting and quoted her, she told me to find another adviser. Belinda contacted me a week ago to advise that my policies are inactive but we can revive them. Mind you this is after she's been quite all along. I need somebody in authority at old mutual to cancel all my policies and cash out my money. You say all my policies are inactive but you still debiting my account every first day of the month. I dont want anything to do with them EVER