Disappointing service

Terrible service when putting through a claim. We pay for these policies but when death occurs and we need to claim from the policy which we pay for every month without failure. No money is received, its 3months now that my dad has passed away and his death policy with Old Mutual has not been paid out. It states payout within 10 days but this company wants to take the debits and not provide the service. Very disappointing especially during this mourning period for my mum