VM
Vuyokazi M
1 reviews | Active since Jun 2020
05 Jun 2025, 11:19
Disappointing service
I'm so disappointed by the service or lack of that I'm getting from Old mutual, I've been submitting documents for a funeral claim since last week and every second day I'm being asked to complete the claim by sending the very same documents AGAIN. When I call I'm being told I called the wrong department. I just received the very same sms again after submitting the documents yesterday AGAIN
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Old Mutual's replyOfficial
05 Jun 2025, 12:29Good day Vuyokazi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Jun 2025, 12:29
Official
Good day Vuyokazi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management