cC
chris C
1 reviews | Active since Jun 2013
06 Nov 2019, 13:33
Disappointing Old Mutual Service
Their online MyPortfolio has been changed and its the worst thing that I've ever come across. Now I cannot manage my portfolio, I cannot change beneficiaries, I cannot change premiums or withdraw investments and have no time to go queue in walk-in-centres. I tried calling their contact centre to no avail I spent 10 minutes listening to an automated message. I'm totally disappointed that such a big company can have such weak systems. I'm definitely moving all my products to another business
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
06 Nov 2019, 14:02Dear Chris
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply06 Nov 2019, 14:02
Official
Dear Chris
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's replyOfficial
11 Nov 2019, 16:23We've tried calling you several times to get hold of you. Please reply to our emails confirming when you are available to speak with us.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply11 Nov 2019, 16:23
Official
We've tried calling you several times to get hold of you. Please reply to our emails confirming when you are available to speak with us.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's replyOfficial
11 Nov 2019, 16:23We've tried calling you several times to get hold of you. Please reply to our emails confirming when you are available to speak with us.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply11 Nov 2019, 16:23
Official
We've tried calling you several times to get hold of you. Please reply to our emails confirming when you are available to speak with us.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management