Disappointing Horrible Horrible service.

Good evening

I have a funeral policy with Old Mutual, which i took to help me when i needed it the most but i have been disappointed to the core. I lost my mom in May this year, the funeral had to happen quickly so i used my savings to arrange and pay for the funeral cost. only on the 26 August i submitted my documents to lodge a claim. Firstly i could not go through their call center (after trying for a few days) because of high call volumes. I held on the line until i could hold no more (held on for more than 30 min) keep in mind i phoned for 3 days until I decided to take down the email address and emailed all the claim documents, till date i have not heard from them and have not been paid.

i was patient for a week thinking that, they will come back eventually, i kept in mind that business are working remotely and might be a delay.

But i have run out of patience and have been hurt and disappointed a lot. it feels like i'm being ignored and taken for granted.