AK
Amore K
1 reviews | Active since Oct 2021
05 Jan 2026, 10:01
Disappointing Customer Service Experience with Old Mutual
I am disappointed with the level of service I have received from Old Mutual regarding my investment. I’ve been trying to get in touch for the past month with no success. Calls are often transferred multiple times, and emails remain unanswered. Unfortunately, this experience has made it difficult for me to trust Old Mutual as a reliable investment provider. Based on this, I would hesitate to recommend their services to others at this time
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
05 Jan 2026, 10:15Good day,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Jan 2026, 10:15
Official
Good day,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
AK
Amore K's updateReviewer Update
12 Jan 2026, 11:55Old Mutual contacted me after I wrote this review and assisted me in submitting the necessary documentation. However, after that, there has been no further communication. A week has passed with no feedback. This is extremely disappointing service.
AK
Amore K's update12 Jan 2026, 11:55
Reviewer Update
Old Mutual contacted me after I wrote this review and assisted me in submitting the necessary documentation. However, after that, there has been no further communication. A week has passed with no feedback. This is extremely disappointing service.
Old Mutual's replyOfficial
12 Jan 2026, 13:27Hi Amore, thank you for your follow-up message. Our team will continue to liaise with you via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply12 Jan 2026, 13:27
Official
Hi Amore, thank you for your follow-up message. Our team will continue to liaise with you via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
AK
Amore K's updateReviewer Update
13 Jan 2026, 11:18When?
AK
Amore K's update13 Jan 2026, 11:18
Reviewer Update
When?