Disappointing!!!!

On 06/11/2017, I contacted the Money Account Department to open an account. The phone was answered by a very friendly gentleman, by the name of Ricardo, who referred me to the website to open an account. I thanked him for his assistance and we disconnected.

I immediately went onto the website and started my online application, as well as uploaded the required documentation for FICA purposes.

At exactly 16:36, I received an SMS from OMF advising that they've received my documents and are busy reviewing them. Then at 18:02, I received a second SMS stating that the documents were approved and I need to refer to my nearest OMF branch to collect my card.

This morning at 10:28, I visited the Bellville branch in Voortrekker Rd and was turned away because I did not have a Proof of Address. Yet, the SMS sent to me makes no mention of this.

Anyway, I left and returned again during my lunch at 13:51, but was only assisted at 14:16. Ridiculous, may add and time consuming. Consultants were walking around, having private conversations and laughing.

I finally, got assisted by Kade, booth 4, ticket #68, who said that I am the first client to collect a card and they do not know the procedure. She made a few calls and got assisted and then after 30 minutes as told there's a problem with her PC. She made more calls and more calls, which was annoying but she mentioned that she is new and I understood that. She also mentioned I cannot use my payslip as PORA when I uploaded it on line and it was approved by FICA. She then confirmed and assisted further.

The complaint is not with Kade at all what upset me was that every call she made, the person on the other end said my details aren't on the system and she needs to start from scratch... which too gave her an error after umpteenth attempts.

Eventually, after getting through to Leroy with ***, did we get efficient assistance and Ionly left the branch at 15:17... late for my lunch and a ****ed off employer.

SO PLEASE EDUCATE YOUR PEOPLE IN THE BRANCH AS WELL AS ONLINE BECAUSE WHAT IS THE POINT OF APPLYING ONLINE AND THEN GETTING TO THE BRANCH TO COLLECT YOUR CARD AND THEY SAY MY NUMBER DOES NOT EXIST YET THEY SENT AN SMS TO THE DAMN NUMBER. ALSO TELLING ME I NEED A PORA WHEN THE SMS DOES NOT MENTION THIS. ALSO GET YOUR CONSULTANTS TO ACT MORE 'BUSY' WHEN THE BRANCH IS FULL, YET THEY HAVING CONVERSATIONS AND LAUGHING OUT LOUD! DISRESPECTFUL AND DISGUSTING SERVICE. AT LEAST 4 PEOPLE GOT UP AND LEFT DUE TO THE LACK OF URGENCY IN THE BRANCH.

FOR A 1ST TIME CLIENT, I AM VERY DISAPPOINTED AND WILL NOT RECOMMEND ANYONE ELSE TO VISIT THAT BRANCH OR TO UTILISE YOUR ONLINE FACILITIES WHICH YOU CLAIM IS EASIER.