Disappointed with Old Mutual Service and Call Centre!!!

Good Morning, I am beyond disappointed with a service I have been getting from Old Mutual since Monday I have been trying to get assistant in regards with making a withdrawal from my Investment plan as I have an emergency right now, I went to Old Mutual branch they told me they don't deal with investments I must call the Investment plan department I did phone but they have been transferring me from one department to another if not holding for over 15 minutes , R30 airtime plus minutes finished while I was still holding, I then tried the whatsapp withdrawal but then again at then end they sent me an email and telephone number's to contact, I sent the email and got an automatic respond telling me the agent will phone me soon it has been 3 days, Okay on Tuesday I phoned again the same story of being transferred around from one department to another and holding until I decided to try another email I heard as I was holding for the call then boom it says the email doesn't exist, I then googled another email address which went through but even today I haven't gotten a response I do not understand how can I struggle accessing my money while you guys don't struggle with making a debit order is it fair? I have an emergency that needs money I'm not even closing the plan I am only taking some of the money and continuing with it please let the consultant phone me ASAP and assist me because I have no money to buy airtime anymore for holding and being transferred to one department and another!!!!