Disappointed with Car Insurance

<p>I am exteremly dissapointed and frustrated. I have insured two cars with Mutual and Federal, I drive the one and I am in Gauetng. The other car I bought for my father, he is the main driver and is in Cape Town. On the 8th of July 2017 the car that my father drives had a breakdown on his way to see my sister in hospital. I called Mutual and Federal and hey arranged for a Towing Company to tow my car to VW Dealer in Kuilsriver. The VW Dealer that was assigned to me by Mutual and Federal did not make contact with me and then made contact on the 12th of July 2017 in the morning. The receptionist at the VW dealer took down my details and was unable to confirm whether or not they have my car; she said someone will call me back. No one called me back; I called them back again that afternoon just before 5pm. A lady picked up and before I could finish my sentence she said she will transfer me, and before I could respond; she transferred me to a department that did not pick up my call. On Saturday the 15th of July 2017my parents went to the dealership to get some information on the car and even though on the web it says they open from 9am-1pm on Sat, they found the dealership closed. I have been trying to get hold of the dealership with no succsess and they have made no effort to contact me. I trusted Mutual and Federal, and now my father has been without a car for more than a week and he does not even know if his car is safe or even if the dealer has it. Why dod you do business with unreliable dealers. My past claims were never like this. I am stressing , I don't even know for how long my father will be without his car and yet I pride myself in having a car insurance??? </p>