Disappointed Service

I had an illness claim that was declined by the claims department. I then approached the Arbitration department for assistance to please review my claim as I did not agree with the outcome. Since the 2nd March 2026 till date I have had no feedback. In the past 2 weeks I received 2 emails apologizing for the delay and that the a follow up will be done. Since then I have being emailing them continuously for a response and requesting them not to ignore my emails but nothing. My broker even tried and still no response. There is no o contact just an email address which is pointless. I was diagnosed in April last year and since then have being back and forth with Old Mutual from the claims to the now the arbitration department. Very disappointing.