Disappointed on the level of Unprodessilnalism from Old Mutual

Hello Peter I need your help please, seems like Old Mutual is becoming unprofessional.

Here's what happened, I love been calling old mutual countless time to change my debit order date from dd26 to dd01 with no luck, eventually on the 17yh July 2021 I went to the Benoni Branch to do it and the consultant who was assisting me assured me that the debit order has been successfully changed and I also received an Sms during the week confirming that my debit order details have been updated.

On the 26th the debit came through and unfortunately I had no funds in my account therefore the debit order bounced and obviously I acquired unpaid debit order fees and of course my itc will drop.

I therefore called into the department and I was being transferred from 1 agent to the other until my airtime run out, please investigate such behaviour and I urge for refund of the R270 charged from FNB due to bounced debit orders.

Thank you in advance