Disappointed

The past Saturday, my husband and I visited the OM in Festival mall, we were assisted by Mmatumiso Motshelanoka. My husband enquired about 1 of the funeral policies he has Mmatumiso lacked to use to use problem solving skills she just dismissed him by saying your account was deducted twice because you reversed…my husband tried explaining to her that I didn’t reverse am not in arrears but she kept insisting and now it was a back and forth. My husband ended up telling her to call somebody else, sarcastically so she did and the lady came and listened to what was said and did her findings. She then called back Mmatumiso to authorise a refund, she told us to send her the bank statement to her email address while doing that she is sarcastically having little laughs. Am so disappointed and for the fact that she told us that she deals with funeral policies/claims, 1 would ask themself if she does show compassion for the bereaving families, when she has this kind of attitude.