MS
Modjadji S
1 reviews | Active since May 2018
24 Jul 2018, 09:37
DISAPPOINTED EISH!
Please help let me not call again to fix the spelling errors made all the time, I'm not sure how your team manages to repeat a spelling error on 2 names 3 times, its like you guys are sabotaging us or something. I am very disappointed because when I encounter an accident or problem you guys really refuse to help because of a wrong spelled name as if it's my fault honestly its disappointing and sad.
I really love old mutual but to be honest the staff is providing bad service, it doesn't stand up or present the the companies values as they should.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
24 Jul 2018, 10:56Dear Modjadji
We received your review of 24 July 2018.
We sorry to hear about your service experience. We will investigate and contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply24 Jul 2018, 10:56
Official
Dear Modjadji
We received your review of 24 July 2018.
We sorry to hear about your service experience. We will investigate and contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
MS
Modjadji S's updateReviewer Update
24 Jul 2018, 11:08Hi Coleen
It's resolved just advise the guys to provide better customer service really please.
Thanks
MS
Modjadji S's update24 Jul 2018, 11:08
Reviewer Update
Hi Coleen
It's resolved just advise the guys to provide better customer service really please.
Thanks
Old Mutual's replyOfficial
24 Jul 2018, 12:38Dear Modjadji
We received your update and want to thank you for the feedback. I am glad to hear that the matter was resolved.
We apologise for the inconvenience caused to you in this regard and trust that future dealings with Old Mutual will be more positive.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply24 Jul 2018, 12:38
Official
Dear Modjadji
We received your update and want to thank you for the feedback. I am glad to hear that the matter was resolved.
We apologise for the inconvenience caused to you in this regard and trust that future dealings with Old Mutual will be more positive.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,