LR
Leisl R
1 reviews | Active since Nov 2021
01 Sept 2026, 14:38
Disappointed
I have been trying for the better part of a month to be assisted with an account statement. I have been sent pillar to post, been in Branch, downloaded an app, even now while I type this am on hold telephonically for over half an hour. This is ridiculous. I was still planning on taking out a retirement annuity with Old Mutual but there is no way I can trust a place like this.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
01 Sept 2026, 15:59Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Sept 2026, 15:59
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management