SP
Shereena P
1 reviews | Active since Jan 2024
10 Oct 2024, 18:31
Disappointed
Old mutual is the worst ever. I took a daily task benefit with them in 2009 and January 2024 I fell and seriously Injured myself, when I claimed from my benefit, they asked me for all documents, clinical picture, scope and I submitted all. I have not been pain. +- 50 emails to them but only a few responses asking for more information. In April I submitted my claim.
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Shereena P's updateReviewer Update
10 Oct 2024, 18:56With all due respect. I can forward you all the emails I sent., and just with a few responses I was told the case is referred to management but no joy. I paid for a daily tasks benefits since 2009 and when I needed the payout to assist me ,I was given nothing from old mutual. Through loss of employment then during covid , with great difficulty we maintained to pay my premiums because my husband and I knew this policy is important as we getting older but for a long standing client to be treated so poorly is disappointing. Do you know from April to date not a single person contacted me telephonically.
SP
Shereena P's update10 Oct 2024, 18:56
Reviewer Update
With all due respect. I can forward you all the emails I sent., and just with a few responses I was told the case is referred to management but no joy. I paid for a daily tasks benefits since 2009 and when I needed the payout to assist me ,I was given nothing from old mutual. Through loss of employment then during covid , with great difficulty we maintained to pay my premiums because my husband and I knew this policy is important as we getting older but for a long standing client to be treated so poorly is disappointing. Do you know from April to date not a single person contacted me telephonically.