TR
Tebogo R
1 reviews | Active since Dec 2023
17 May 2025, 12:51
Disappointed customer who wants to take her business elsewhere
I am very disappointed on Old mutual, we had an insurance with the which was ceded with nedbank.Nedbnk made their claim and they have been asking old mutual to send them bbk detials so that they can pay back the proceeds so that beneficiaries should be paid,since January till now its been back and forth of emails ,going to branches with no help.This ads to train of loosing a beloved one.My biggest worry is I have policies with old mutual whats going to happen if I die my children will struggle to receive what is fully theirs .Can someone please resolve my issue,I am tired of receiving ref numbers after reference numbers.I am tempted to take my business elsewhere,its sad cause I have been with old mutual for more than 20yrs.
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
17 May 2025, 13:05Hi Tebogo,
Thanks for your review. We’re sorry to hear about your experience and appreciate your feedback. We’ll look into this and respond during business hours to assist further.
Regards,
Old Mutual Complaints Management
Thanks for your review. We’re sorry to hear about your experience and appreciate your feedback. We’ll look into this and respond during business hours to assist further.
Regards,
Old Mutual Complaints Management
Old Mutual's reply17 May 2025, 13:05
Official
Hi Tebogo,
Thanks for your review. We’re sorry to hear about your experience and appreciate your feedback. We’ll look into this and respond during business hours to assist further.
Regards,
Old Mutual Complaints Management
Thanks for your review. We’re sorry to hear about your experience and appreciate your feedback. We’ll look into this and respond during business hours to assist further.
Regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 May 2025, 13:07Good day Teboho
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual
Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual
Complaints Management
Old Mutual's reply17 May 2025, 13:07
Official
Good day Teboho
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual
Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual
Complaints Management
TR
Tebogo R's updateReviewer Update
21 May 2025, 17:04How long does it take to send banking details from one company to another?Can this case be resolved before the end of the month,its been months Nedbank requesting old mutual banking details,whats so difficult
TR
Tebogo R's update21 May 2025, 17:04
Reviewer Update
How long does it take to send banking details from one company to another?Can this case be resolved before the end of the month,its been months Nedbank requesting old mutual banking details,whats so difficult
Old Mutual's replyOfficial
21 May 2025, 17:45Hi Tebogo, we are very sorry to hear this. We can assure you that we are following up regarding this.
Old Mutual's reply21 May 2025, 17:45
Official
Hi Tebogo, we are very sorry to hear this. We can assure you that we are following up regarding this.
TR
Tebogo R's updateReviewer Update
27 May 2025, 10:24Do I have to post on tiktok,Twitter's for Old Mutual to resolve my case ?I am giving Old Mutual 24hours to resolve my case not to come and say we are investigation failure to do so I am singing on other platforms
TR
Tebogo R's update27 May 2025, 10:24
Reviewer Update
Do I have to post on tiktok,Twitter's for Old Mutual to resolve my case ?I am giving Old Mutual 24hours to resolve my case not to come and say we are investigation failure to do so I am singing on other platforms
Old Mutual's replyOfficial
27 May 2025, 16:10We sincerely apologise for any frustration this situation has caused you. Please be assured that your case is important to us, and we are committed to resolving it as quickly as possible and are following up regarding this.
Old Mutual's reply27 May 2025, 16:10
Official
We sincerely apologise for any frustration this situation has caused you. Please be assured that your case is important to us, and we are committed to resolving it as quickly as possible and are following up regarding this.