1 reviews | Active since Dec 2014
DISAPPOINTED CUSTOMER
I am so angry and disgusted I app**** to en cash my policy three weeks ago to date I have not received my funds. I went to the branch where I app**** and I was told I need to go to another branch for queries, my own money I must do all the running around for????? WHAT IS HAPPENING DOES OLD MUTUAL NOT HAVE ANY MONEY???? BECAUSE THAT IS WHAT IT IS LOOKING LIKE??? and the worse part after cancelling my policy they still debit my account???? I am mad I bear the burden of been inconvenienced because people are not doing their jobs!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY MONEY............................
Dear Amanda
We received your review of 1 October 2018.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Dear Amanda
We received your review of 1 October 2018.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Dear Amanda
We apologise for you service experience. The debit order was cancelled after the debit order deduction and we sorry that you had to visit the bank to reverse the payment.
The funds should be available in your account within 24 hours. We will collect a double premium for policy ***1 on the 27th of October 2018. We can only lodge the double deduction once the September 2018 premium reverse.
I will confirm in writing when the double deduction is lodged.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Dear Amanda
We apologise for you service experience. The debit order was cancelled after the debit order deduction and we sorry that you had to visit the bank to reverse the payment.
The funds should be available in your account within 24 hours. We will collect a double premium for policy ***1 on the 27th of October 2018. We can only lodge the double deduction once the September 2018 premium reverse.
I will confirm in writing when the double deduction is lodged.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,